Frequently Asked Questions
Find answers to frequently asked questions related to services at InstantOffice.
1. My company is in the process of being established, and I need a registered office address. Can I register it at InstantOffice's address?
By signing a lease agreement for a virtual office or office space, you gain the possibility to use InstantOffice's address as the registered office address for your company.
2. What do I need to do to register my company's registered office address at InstantOffice's address?
You need to sign a lease agreement with personal information, which allows you to use InstantOffice's address as your company's registered office address. After registering your company, you can terminate the existing agreement and sign a new one with your company's details. It's also possible to register your company at InstantOffice's address based on an offer for contract signing.
3. How can I make payment for meeting room rentals according to the provided offer?
Payment can only be made at the bank or through internet banking to InstantOffice's bank account.
4. Will I receive an invoice for the deposit payment?
No invoice is issued for the deposit payment; instead, you will receive a payment confirmation. The deposit is to be paid directly into InstantOffice's bank account.
5. When do I need to pay the deposit for the rental?
The deposit payment needs to be made after signing the contract, specifically before the start date of the contract.
6. What is the amount of the deposit for virtual office rental?
The amount of the deposit for virtual office rental depends on the price of the Virtual Office package you choose and amounts to a total of two monthly gross fees for the selected package.
7. What is the amount of the deposit for office space rental?
The deposit for office space rental is equal to one month's rent for the office space you choose.
8. Can I access my office on non-working days?
Your office is accessible to you seven days a week, 24 hours a day, regardless of non-working days and holidays.
9. If I have chosen one of the virtual office packages, and my needs change after some time, how can I switch to another package?
It's possible to switch from one package to another according to your needs. Generally, the change is effective on the first day of the following calendar month.
10. My company's workload has increased, necessitating the hiring of additional personnel, but the office space is only suitable for the current number of people. What should I do?
The tenant has the option to change the office space, within the currently available spatial capacities. The desired change is generally implemented on the 1st day of the following calendar month.
11. What if I want to terminate the contract?
In the case of a contract with an indefinite term, it can be terminated with a notice period of 30 days, without the need to state a reason for termination. In the case of a fixed-term contract, the tenant has no right to early termination.
12. What is needed for you to receive mail on behalf of my company?
To receive your mail, we require a power of attorney for mail reception, certified by a notary public.
13. Who receives my mail?
Your mail is delivered to the common mailbox of InstantOffice and sorted at the InstantOffice reception. If it's a registered mail, it is delivered directly to our reception.
14. How am I informed about each piece of mail received for me?
All tenants are notified upon receiving their mail, either via email with sender details, if they are virtual office tenants, or on the same day or as agreed for other tenants.
15. If my virtual office package includes mail forwarding, when can I expect to receive it?
Mail is forwarded as per your agreement with the tenant, either through postal service or email. The tenant is responsible for covering the shipping costs determined by the supplier's price list.
16. How does call forwarding work?
Your phone number is registered in InstantOffice's central system, and incoming calls are automatically redirected to the desired phone number.
17. How does call answering on behalf of my company work?
Your phone number is registered in InstantOffice's central system, and calls are answered by the receptionist, following the agreed script.
18. If I want to have a telephone in the office, can I keep my existing telephone number for my company?
The tenant can keep their existing phone number or be assigned a new one.
19. How are services used during one month of tenancy billed?
All services used within the current month are billed during or at the end of the month, and an invoice is issued during or at the end of the current month.
20. What does furnished office space include?
Furnished office space includes the furniture necessary for individuals assigned to the selected office space.
21. What is the capacity of InstantOffice meeting rooms?
InstantOffice offers 4 meeting rooms with a capacity of up to 65 people.
22. What are the prices for renting meeting rooms?
There are two options for renting meeting rooms.
The first is a fixed option, which applies to all confirmed dates and is non-refundable in case of cancellation. The second is a flex option, which offers a 10% higher rental price and allows for cancellation of reservations up to 48 hours in advance, with a full refund of the reservation fee.
23. Can I cancel a meeting room reservation?
Meeting room reservations can be canceled, with a 48-hour notice, if the reservation was made according to the flexible pricing option. In that case, a full refund of fees will be made upon cancellation.
If the reservation was made according to the fixed pricing option, the meeting room can still be canceled, but without a refund of fees.
24. I have an urgent meeting tomorrow with 20 people. Can I reserve a meeting room?
A meeting room can be reserved if it's available for the desired time slot, and the rental offer needs to be paid immediately upon receipt.
25. Can I rent a meeting room on weekends?
Meeting room rental is possible on weekends, with a 10% increase in rental rates.
26. Can I rent your largest meeting room for 2 hours?
The Palma and Kaktus meeting rooms can be rented for a minimum of 4 hours. Other meeting rooms can be rented for 1 hour on weekdays and 2 hours on weekends.
27. Can I come to see if the InstantOffice meeting room suits my needs?
You can come to view the meeting rooms and arrange your meeting on weekdays between 8:00 AM and 5:00 PM.
28. When do I need to pay for the meeting room rental offer?
The offer needs to be paid 48 hours before using the meeting rooms, and the payment of the offer confirms your reservation.
29. When will I receive the invoice for the InstantOffice meeting room rental?
The invoice for meeting room rental is issued after using the meeting room.
30. What is the loyalty program, and how can I become a member?
The loyalty program allows you to rent meeting rooms at favorable loyalty prices and continue to accumulate points. You become a member of the loyalty program after spending 3,000.00 HRK net on meeting room rentals and automatically start earning points that you can use as credit on future bookings, with 1 point equaling 1 HRK.
If you are our tenant, you automatically become a member of the loyalty program.
31. If I rent a meeting room, can I deliver materials and similar items a day in advance and leave them in the room for the next day?
Since we rent meeting rooms every day of the week from 8:00 AM to 9:00 PM, leaving materials in the room outside the reservation time incurs an additional rental fee.
32. How early before a reservation can I arrive to set up?
You are free to arrive up to half an hour early to set up and stay up to half an hour later to tidy up.
33. Is it possible to organize catering or lunch with meeting room rental?
In addition to meeting room rental, we can arrange catering delivery or book lunch at a nearby restaurant for you. If you choose catering, you'll need to rent additional space for serving.
34. What is included in the meeting room rental price?
The meeting room rental price includes technical equipment, including wireless Internet, a flipchart board, a projector and screen, or an LCD TV.
Furthermore, in addition to the technical equipment, the rental price includes unlimited consumption of coffee, tea, and water in our three self-service lounge areas.
35. As a virtual office tenant, do I have access to the lounge area?
You can access the lounge area during reception working hours as a virtual office tenant by upgrading your Basic package for a net price of 20 HRK.
If you are a Plus, Premium, or Standard package tenant, you automatically have access to the lounge area.
36. Besides AddOffice services, what other benefits do you offer to your tenants?
In addition to using AddOffice services, our tenants can also benefit from InstantCloud service.
InstantCloud is InstantOffice's virtual system for easy storage, organization, and security of your business data and documents. We offer 5 packages of various sizes and prices.
Client Testimonials
What Our Clients Say About Us
The InstantOffice space is a perfect solution for our business needs. It is equipped with everything we need for comfortable and productive work: modern furniture, fast internet, air conditioning, a tea kitchen, and friendly staff. The location is excellent, close to the airport, city center, and public transportation. We feel at home and enjoy collaborating with other entrepreneurs sharing the space with us. InstantOffice is the best investment we've made for our company.
Goran Mudrovčić
Xiaomi Inc.
InstantOffice is an excellent choice for those who want the comfort of their own small office with the benefits of a large one. The great team is always available and ready to help, excellent full service, and a fantastic atmosphere make this place a highly desirable working environment. Our warm recommendation.
Maja Tatović
Obnovljivi izvori energije Hrvatska
InstantOffice is much more than just office space. It's a place where you are welcomed with warmth and understanding.
Tatjana Božić
Titania consulting
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